Refund policy

Returns & Refund Policy

Last updated: October 2026

We want you to be happy with your purchase. If you are not, this policy explains your options.

30-day returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with all accessories included.

How to start a return

  1. Contact us through the contact form on our website with your order number and the reason for the return.
  2. We will reply with return instructions and the return address. Please do not send anything back before we confirm, because some of our products ship from overseas warehouses and returns sent to the wrong address cannot be processed.
  3. Send the item back using a trackable service and keep your receipt.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. If the item is defective, damaged or not what you ordered, we will cover the cost.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.

Damaged, defective or incorrect items

If your order arrives damaged, does not work properly or is not what you ordered, contact us within 30 days of delivery with your order number and clear photos or a short video of the problem. Depending on the situation, we will send a replacement or issue a refund. In some cases we may not require you to return the item.

Items that cannot be returned

  • Opened packs of vacuum bags and other consumable accessories, for hygiene reasons.
  • Items that have been used, damaged by misuse, or altered after delivery.

Cancellations and changes

If you want to cancel or change an order, contact us as soon as possible. We can only do so if the order has not yet been shipped.

Late or missing refunds

If you have not received an approved refund after 10 business days, first check your bank account, then contact your card company, and then contact us.

Contact

Reach us through the contact form on our website. We reply within 24 hours on business days.